Every piece here is one of a kind, so we pack with care and describe each one as honestly as we can.
We ship within the United States. Orders are packed and handed to USPS, UPS or FedEx within 3 business days of payment, not counting weekends and holidays. You will get an email with tracking details when your order leaves us.
Because each item is different in size and weight, shipping is priced per item and shown at checkout before you pay. When you buy several pieces together that can share a box, we charge the highest shipping amount in full and a reduced amount for each additional piece. A few fragile or bulky pieces always ship on their own, and those are charged their full shipping.
Live plants are shipped with care, but extreme heat or cold can harm them in transit. If the weather along the route is risky, we may hold your plant for a few days and email you first. Please plan to open the box and unpack your plant as soon as it arrives.
Glass, porcelain and other delicate pieces are wrapped and boxed to survive the trip. Older pieces may show the wear that comes with age, and our listings describe condition and flaws as we see them.
Some pieces, such as stone and concrete fountains and statues, are too heavy to ship and are marked Local pickup only. You can also choose pickup on any other order at checkout and pay no shipping.
Pickup is at our shop in Galveston, Texas. Once you have paid, we will email you when your order is ready and tell you when to come. Please bring your order confirmation. For large pieces, bring help and a vehicle that can carry them; we will gladly point you in the right direction, but we cannot deliver them.
Please see our Contact page for the shop address and hours.
If your order arrives damaged, please contact us within 3 days of delivery (48 hours for live plants). Send clear photos of the item and of the box, and keep all packaging until we have sorted it out. We will work with you on a replacement, repair credit or refund, and where the carrier is at fault we handle the claim.
Most of what we sell is vintage, used or handmade, and there is only one of each. For that reason, all sales are final unless an item is significantly different from how we described it, or arrives damaged.
If something is not right, tell us within 3 days of delivery (48 hours for live plants) at sales@theqplacegalveston.com, with your order number and photos.
We are happy to send extra photos, measurements or condition details before you buy. Write to us on the Contact page.
